At AI BookEngine, we want every customer to have a smooth and reliable experience with our product. This Refund Policy explains how refund requests are handled.
30-Day Conditional Money-Back Guarantee
We offer a 30-day money-back guarantee from the original purchase date.
This guarantee applies only when a customer experiences a genuine technical issue with the product and our support team cannot resolve the issue after reasonable troubleshooting.
To request a refund, you must contact our support team within 30 days of your purchase and provide clear details about the technical issue you are experiencing.
Our support team may ask for additional information, such as screenshots, error messages, account details, browser/device information, or temporary access details needed to investigate and resolve the problem.
When Refunds May Be Approved
A refund may be approved when all of the following conditions are met:
- The refund request is submitted within 30 days of purchase.
- The request concerns a real technical issue with the product.
- The customer gives our support team a reasonable chance to investigate and fix the issue.
- Our support team cannot resolve the issue after reasonable troubleshooting.
- The customer has not exceeded 50% of the included word limit, credit limit, usage limit, or any other usage allowance included with the purchase.
When Refunds Will Not Be Approved
Refunds will not be provided in the following situations:
- The customer changes their mind after purchase.
- The customer does not use the product.
- The customer misunderstands the product features after purchase.
- The customer fails to follow the provided instructions.
- The customer refuses to work with our support team to resolve the issue.
- The refund request is submitted after the 30-day refund period has expired.
- The customer has used more than 50% of the allocated word limit, credit limit, usage limit, or any other included usage allowance.
- The issue is caused by third-party platforms, user error, unsupported devices, unstable internet connection, browser settings, or actions outside our control.
- The customer expected a specific income, publishing results, KDP approval, book sales, ranking, traffic results, or business outcome.
PayPal Disputes and Chargebacks
Before opening a PayPal dispute, chargeback, or payment claim, customers must contact our support team first and allow us a reasonable opportunity to review and resolve the issue.
Refunds will not be approved if a customer opens a PayPal dispute, chargeback, or payment claim without contacting our support team first.
Opening a dispute without prior communication may result in account suspension, removal of product access, and denial of any refund request under this policy.
We strongly encourage customers to contact us directly so we can resolve any issue faster and more fairly.
How To Request A Refund
To request a refund, please contact us at:
Support Desk: https://vipsupport.online/
or email: aibookengine@vipsupport.online
Please include:
- Your full name
- Your purchase email address
- Your order ID or transaction ID
- The product purchased
- A clear explanation of the technical issue
- Screenshots or error messages, if available
We will review your request and respond as soon as reasonably possible.
Final Agreement
By purchasing AI BookEngine, you agree to this Refund Policy and understand that the 30-day money-back guarantee applies only to unresolved technical issues that our support team cannot fix.
You also understand that refunds are not available for change of mind, lack of usage, misunderstanding of features, failure to follow instructions, excessive usage, expired refund periods, or PayPal disputes opened without contacting us first.